Delivering services with a high and sustainable quality level requires transparent processes. Well-functioning processes are also a prerequisite for creating scalable service concepts.
Schening use a method called "Service Blueprint" which takes the interface with the customers as a starting point. The activities and support systems needed "backstage" are then designed to secure personal and professional interactions with customers.
Schening works in close collaboration with the operative staff to ensure commitment and reality.
The result is a service delivery with high customer value and excellent quality. Always